Terms of Service

1. Who these terms are between

Accel is a bank-transfer alerting service operated by the operator of Accel ("Accel", "we", "us"). These terms are an agreement between us and the business that opens an Accel account ("you", "the merchant"). By creating an account or connecting a bank, you accept them. If you accept on behalf of a business, you confirm you are authorised to bind it.

2. What Accel does

Accel connects to your bank on your behalf, reads your transaction history, and tells you when an incoming transfer lands — in the web console and, if you link it, in Telegram. Reading your transaction history is the only thing Accel does with that connection.

Accel is an alerting and record-keeping tool. It is not a bank, not a payment service, and not a party to any transaction between you and your customer.

3. You operate the connection

You authorise each bank connection yourself, using your own credentials, on a login screen served by your bank. We do not store your banking password or your two-factor secret. We hold a session created by that login, so we can keep reading your transaction history, and you can revoke it at any time from Settings.

Because you authorise and can revoke it, the connection is yours to operate. You are responsible for using it in line with your own bank's terms, and for having the authority to connect the accounts you connect. You are responsible for who you invite into your Accel account and what they can see.

4. What we do with your data

We store the transaction details needed to alert you and keep your history: sender name, amount, currency, reference, date, and the account it landed in. We use it to run the service for you, and we do not sell it or share it with other merchants.

We may use aggregate, de-identified figures (such as total alert volume) to operate and improve the service. You can ask us to export or delete your data at any time by writing to accel@novest.com.mv; some records may be retained where law requires it.

5. Alerts are best-effort

We work hard to deliver every alert within seconds, but we cannot guarantee that every alert arrives, or arrives on time. Accel depends on your bank's systems, your bank session staying valid, Telegram, and the internet — none of which we control. A bank can change or block how we read your history at any time, which can interrupt the service.

Treat "no alert" as "not confirmed", never as "no payment", and never as "payment received". Your bank's own record is the authoritative one. Before you release goods or services on the strength of a payment, and in any dispute, check your bank record.

Accel shows you what your bank reports. If a transfer is later reversed, corrected, or turns out to be fraudulent, that is a matter between you, your customer, and your bank.

6. Fees

Subscription fees are shown when you sign up and invoiced to you directly. Fees are due on the invoice terms. We may change fees with at least 30 days' notice; the new fee applies from your next billing period. If you don't accept a change, you can cancel before it takes effect.

7. Acceptable use

Use Accel for your own business's accounts, lawfully. Do not connect accounts you are not authorised to access, use the service to break your bank's terms or any law, attempt to access another merchant's data, or interfere with the service's operation or security.

8. Suspension and ending the agreement

You can stop using Accel at any time: disconnect your banks in Settings and tell us to close the account. We can suspend or close an account for unpaid fees, for breach of these terms, or where a bank or regulator requires it. We'll give notice where we reasonably can. On closure we stop reading your accounts and delete or anonymise your data on the schedule in section 4.

9. Liability

The service is provided as-is. To the extent the law allows, we are not liable for losses arising from a missed, late, duplicated, or inaccurate alert; from a bank changing or blocking access; from a reversed, fraudulent, or disputed transfer; or from decisions you make on the basis of an alert rather than your bank record.

To the extent the law allows, our total liability to you for any claim connected to the service is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

10. Changes to these terms

We may update these terms. If a change materially affects you, we'll give notice in the console or by email before it takes effect. Continuing to use Accel after that means you accept the updated terms. Each version is dated and numbered at the top of this page.

11. Governing law

These terms are governed by the laws of the Republic of Maldives, and disputes are subject to the courts of the Republic of Maldives.

12. Contact

Questions about these terms, your data, or your account: accel@novest.com.mv.